V212--Non-Emergent Medical Transportation Phoenix VA Healthcare System (PVAHCS)

e-year base period and four one-year option periods. Solicitation shall be issued on or about July 18, 2025. The following NAICS code: 485991 and PSC code: V212 apply to this requirement. This is a 100% Service-Disabled Veteran Owned Small Business (SDVOSB) set-aside. ALL SDVOSB s MUST BE CERTIFIED WITH THE GOVERNMENT. All interested parties must respond to the solicitation announcement. A response to this notice is not a request to be added to a prospective bidders list or to receive a copy of the solicitation. Telephone responses will not be accepted. Point of Contact for this announcement is Katharine Robert at katharine.robert@va.gov. *DRAFT* PERFORMANCE WORK STATEMENT (PWS) *SUBJECT TO CHANGE* Performance Work Statement Title: Non-Emergent Wheelchair Transportation Services (PVAHCS) GENERAL: The purpose of this Performance Work Statement (PWS) is to provide Carl T Hayden VA Medical Center (PVAHCS) with the services required to safely transport patients. The contractor shall furnish all the necessary personnel equipment to provide Wheelchair Van transportation services to the beneficiaries of PVAHCS. The main hospital is located at located at 650 E Indian School Road, Phoenix, AZ 85012. Services will also be rendered to beneficiaries in the area of the thirteen Community Based Outpatient Clinics that fall under the PVAHCS catchment area. Services provided will be to provide transportation from a pre-designated pick-up point (generally the beneficiary s residence) and the pre-designated drop-off point (generally a medical facilities that is providing care), as well as return trips. This service shall also occasionally include special arrangements (including, but not limited to: bariatric, high-back wheelchairs, caregiver transport, or service animals), and therefore will facilitate any & all the special needs and requirements to entirely cover all transportation needs that may arise by the beneficiary being transported. BACKGROUND: The services for wheelchair van have been used to provide transportation beneficiaries receiving healthcare at Veterans Affairs (VA), as well as non-VA authorized facilities where the VA has authorized to be provided. These services are a necessity in providing the best quality of care for our beneficiaries. Payment by VA under this contract to a provider of wheelchair transportation services authorized under this contract extinguishes any and all liability on the part of the VA BENEFICIARY for that transportation service. UNDER NO CIRCUMSTANCES ARE VA BENEFICIARIES, THIRD PARTY INSURANCES, MEDICARE, OR MEDICAID TO BE BILLED FOR THE SERVICES PERFORMED UNDER THIS CONTRACT. Note: This contract is not for emergency medical services. Ambulette services shall meet all applicable federal [VHA Directive 1695(1)], state, and local regulations. 2.0 SCOPE: 2.1. Contractor shall furnish all parts, labor, equipment, personnel, qualified supervision, and vehicles necessary to provide the appropriate means of transportation required by this contract. 2.2. Transportation Coordinator: Contractor shall provide an on-site Transportation Coordinator for PVAHCS VA Travel Department. No Government Furnished Equipment (GFE) or Wi-Fi access will be provided to the Contracted Vendor Transport Coordinator. A working space for the employee within the Travel Department will be provided to handle daily operation tasks. The responsibilities of the Contracted Vendor Transportation Coordinator include: The single point of contact for the VA Travel Department staff. Available on site at PVAHCS Monday through Friday, 0730 to 1600. Provide real time data entry of approved transports. Assist Travel Department team with questions and/or concerns involving Transportation Services. Provide Estimated Time of Arrival (ETA) for Veterans and Travel Department team. Assist with data collection for requested travel arrangements to ensure VA contract and billing terms are met by Contractor. Mitigate any discrepancies in information which may occur post transport. 2.3. Drivers/Attendants: 2.3.1. Services shall be provided by a qualified driver, licensed in accordance with applicable state, city, and local regulations. 2.3.2. Drivers/attendants shall be trained in various methods for securing patients utilizing wheelchair lifts, restraint systems, and other assistive devices during transportation. 2.3.3. Drivers/Attendants must have successfully completed an American Red Cross Standard First-Aid and Personal Safety Course or any other related courses in first aid and have current certifications. 2.3.4. Drivers/Attendants must be enrolled periodically in refresher continuing education, or advanced training programs as required by the State of Arizona, but in no instance shall this be less frequent than every two years. Such refresher training must be equivalent to that developed by the American Red Cross Standard first aid and personal safety. 2.3.5. Record of each employee s qualification must be maintained at the Contractor s establishment and made available for inspection upon request. 2.3.6. Contractor shall ensure that all drivers and staff performing under this contract comply with the participating VAMC alcohol and drug free workplace policy. Contractor shall conduct random alcohol and drug tests on all drivers. Random alcohol and drug tests shall be conducted at least once a year on each employee performing under the resulting contract. Drivers shall also be subject to drug and alcohol testing when reasons exist to suspect the use of illegal drugs and/or alcohol while on duty that impaired judgment, performance, and operation of vehicles and the safety of Veteran patients. Upon request, the Contractor shall provide evidence or copy of the results of employee drug and alcohol testing. 2.3.7. Solicitations by Contractor personnel of beneficiaries for any reason is STRICTLY PROHIBITED. 2.3.8. VHA Directive 1695 Deviation for Section O. Drivers Items (10): Door-to-Door Services. Regarding door-to-door services; when the veteran transport requires stretcher transport, the Contractor will enter the pickup / drop-off location to aid the veteran onto the stretcher. The entering of the pickup / drop-off location is for stretcher transport ONLY; all other transport services are door to door. If the veteran uses other medical equipment or devices (i.e. Hoyer lift) a caregiver, medical professional, or family member must operate the equipment, not the Contractor. ACRONYMS: AOD- Administration Officer on Duty BAA Business Associate Agreement CFR Code of Federal Regulations PVAHCS Phoenix VA Health Care System CO Contracting Officer COR Contracting Officer s Representative CPARS Contractor Performance Assessment Reporting System FAR Federal Acquisition Regulation FIPS Federal Information Processing Standard GPS Global Positioning System HCF Health Care Facility ISO Information Security Officer NARA National Archives & Records Administration POC Point of Contact PSC State Public Service Commission USC United States Code VA Veterans Affairs VTS Veterans Transportation Service PERIOD OF PERFORMANCE 4.1 The anticipated period of performance is a base plus four option years from 10/01/2025 9/30/2030. 5. PLACE OF PERFORMANCE Main facility- located at 650 E Indian School Road, Phoenix, AZ 85012 PVAHCS 32nd Street Clinic located at 400 North 32nd Street, Phoenix, AZ 85008 Northwest VA Clini