Q510--Brand Name Only - Neuronetics Inc., NeuroStar TMS Sessions, and Annual Preventive Maintenance. 5-Year IDIQ Contract: Unrestricted

maintenance is required for annual and emergency service support. 1.3 Scope of Work: The contractor shall provide Lebanon VAMC with TMS treatment sessions that will be uploaded onto the existing NeuroStar TMS treatment system. The contractor shall provide all corrective maintenance, including diagnostics, labor, and repair of the TMS treatment system, to ensure it remains in optimum performance per the original equipment manufacturers (OEM) guidance manual. Contractor shall furnish all personnel, supervision, equipment, supplies, certifications, transportation, and resources necessary to accomplish the deliverables described in this statement of work (SOW), except as may otherwise be specified. 1.4 Type of Contract: Firm fixed-price Indefinite Delivery Indefinite Quantity (IDIQ) contract. 1.5 Period of Performance: Delivery of sessions must be within 30 days from the date of contract award to Lebanon VAMC. Period of performance of this contract is on or around 3 April 2025 through 2 April 2030. 2.0 GENERAL REQUIREMENTS 2.1 NeuroStar treatment session requirements: Each patient participating in the TMS therapy requires approximately 30 NeuroStar Treatment Session Links to complete the full treatment. Treatment sessions are provided to Veterans by Lebanon VAMC staff that are trained and qualified to operate the NeuroStar TMS Treatment System. 2.1.1 Model number, CSM 500, NeuroStar treatment session links are used in conjunction with the NeuroStar TMS Treatment System. Acquired treatment session links are stored virtually within the TMS TrakStarPatient Data Management Software. 2.2 Performance Requirements. The contractor must provide the following service, maintenance, and technical support as part of this contract: Equipment and software upgrades as directed by the OEM, Neuronetics, Inc. Ensure the TMS treatment system and its components remain in optimum performance per the OEM guidance manual. Unlimited telephone support must be available from 7:00 a.m. to 4:30 p.m. Eastern Time (ET). If the Lebanon VAMC point of contact (POC) is unable to get a hold of the contractor via telephone, the POC will leave a voicemail and the contractor must respond to the voicemail within 24 hours. On-site technical support must be accomplished within 48 hours upon request during normal business hours. If required, work shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO). 2.2.1. Software. Contractor shall provide all software maintenance releases and software upgrade releases within a reasonable amount of time after they have become available, but not to exceed thirty (30) days after the maintenance or upgrade release has become available. 3.0 SCOPE 3.1. Treatment sessions. NeuroStar treatment session links shall be delivered electronically via email to the Lebanon VAMC Point of Contact (POC). A barcode must be provided for each session link which is scanned into the NeuroStar console and stored for patient use. 3.2 Preventative Maintenance. Contractor shall provide a service technician who is trained and qualified by Neuronetics Inc. Preventative maintenance must include the following at a minimum: Cleaning, calibrating, and lubricating the equipment. Reviewing operating system software diagnostics to ensure that the system is operating to the manufacturer's specifications. Performing remedial maintenance of non-emergent nature Testing and replacing faulty and worn parts and/or parts likely to become faulty, fail or become worn. Inspecting and replacing where indicated, electrical wiring and cables for wear and fraying. Inspecting and calibrating the hard copy image device. Inspecting, and replacing where indicated, all mechanical components which may include, but is not limited to: X-ray tube mounting hardware, patient restraints and support devices, cables and mounting hardware, chains, belts, bearings and tracks, interlocks, clutches, motors, keyboards, and patient couches for mechanical integrity, safety, and performance. All equipment and systems must be operational at the completion of the PM. The PMs will be performed during normal business hours, except as may otherwise be agreed upon by the Lebanon VAMC POC. Preventative Maintenance Inspection (PMI) Report. The contractor must provide a PMI report documenting all services performed, the status or health of each component, and any recommendations for replacement or additional maintenance. Written quotes for additional maintenance or replacement parts for any malfunctioning equipment must be provided to the Lebanon VAMC POC prior to repair. A copy of the complete written report must be submitted via electronic mail to the POC within thirty (30) calendar days after accomplishing the full inspection. 4.0 CONTRACTOR QUALIFICATIONS Contractor shall provide qualified personnel to perform PM checks on TMS treatment system. Contractor is responsible to ensure all equipment and software upgrades meet VA standards. Contractor must cover all costs associated for labor and parts to inspect, test, maintain, replace, and repair equipment for the TMS treatment system. Contractor must cover all travel and lodging expenses to accomplish all the requirements stated in this SOW at no additional cost to the government. Contractor is responsible for ensuring the proper disposal of any/all waste generated from PM checks. Waste must be removed from facility grounds and not disposed of in government-owned waste bins or dumpsters. Contractor is responsible for securing all materials, equipment, and tools while on government property or in government facility. Government is not liable for any lost or stolen items that are not properly secured. 5.0 GOVERNMENT RESPONSIBILITIES Government will provide access to areas and an escort as necessary. Government will provide adequate space to complete maintenance. Government will provide the contractor with contact information and the necessary authorization to coordinate connectivity issues with applicable U.S. Government POC's. Government will provide POC(s) upon contract award for questions related to this SOW. 6.0 OTHER CONSIDERATIONS Place of Performance: Lebanon VA Medical Center, 1700 South Lincoln Avenue, Lebanon, PA 17042. Point of Contact (POC): The POC will be identified upon contract award. The POC is responsible, as applicable, for: receiving all deliverables, inspecting, and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract; providing clarification to the contractor, fills in details or otherwise serves to accomplish the contractual Scope of Work; evaluating performance; and certifying all invoices/vouchers for acceptance of the supplies or services furnished for payment. The POC does not have the authority to alter the contractor's obligation under the contract, and/or modify any of the expressed terms, conditions, specifications, or cost of the agreement. If as a result of technical discussions, it is desirable to alter/change contractual obligations or the Scope of Work, the CO shall issue such changes. Work Hours: Standard Operational Hours are 8:00 a.m. and 4:30 p.m, Monday through Friday, excluding federal holidays and weekends. Federal holidays are: New Year s Day, Martin Luther King Jr. Day, President s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus D