V129--Valet Services

edicated valet use? Shared space 8. How many feet of curb/lane is available for valet use? 50 ft 9. Can the contractor use an indoor area near the main entrance such as a vestibule or section� of the lobby during inclement weather? Yes, vestibule, it is inside the main entrance on left corner 10. Where can the contractor� store equipment and supplies? Contractor will need to provide a locked cabinet inside the main entrance near their podium of the vestibule. 11. Is the contractor required� to assist a� patient with getting into or out of a vehicle or wheelchair? Please refer to PWS for details. 12. Is the contractor required to use any lift assistance equipment?� If so, please describe the requirement. Please refer to PWS Patient Assistance section. 13. Why was the contract for valet services awarded last year (36C24524C0111) cancelled before service began? The contract was terminated for convenience. 14. The PWS requires personnel to perform under the contract without exceeding the required wait time to valet park and retrieve vehicles, but there is no required time listed. What is the required time limit (example: 10 minutes) Valet Attendants have to in-process vehicles from the time of arrival? 3-5 mins is acceptable. 15. What is the required time limit to return vehicles once a vehicle owner requests their vehicle? See answer 14 16. The solicitation provides instructions for experience information to be submitted. In order to help the Government mitigate performance risks associated with performance while maintaining fair competition, will the Government clarify the specific criteria that will be used to determine technical acceptability, including the minimum required experience, qualifications, and certifications for personnel? Please refer to the RFQ. 17. Will the Government consider evaluating past performance relevance also based on operational complexity and scope, rather than solely on contract value and the type of facility services were provided, to ensure Offerors with experience managing valet services at high-traffic facilities with similar operational tempo and service expectations are considered technically favorable? See section E.11 for details regarding past performance. 18. In addition to Offerors demonstrating they have the necessary staff and are properly licensed to operate vehicles; will the Government establish a minimum staffing plan based on operational needs to ensure Offerors propose an adequate workforce to meet peak and non-peak demand? Contractors are to provide adequate staffing of customer service attendants, as referenced in the PWS. 19. How many parking spaces does the designated valet lot have? Refer to answer in question 4 20. Is there an overflow lot that can be used? If so, where is its location and how many parking spaces does it have? Over flow will be adjacent to the valet parking. There would be an additional 27-54 spaces. 21. The PWS states the contractor shall direct vehicles who do not wish to use valet services to appropriate parking lots. Are the lots clearly marked for them, such as Visitor Parking or Patient Parking ? Yes 22. Does the Government provide space to store valet equipment during nonoperational hours? If so, where at? Answered in question 10 23. Is there a cutoff time where vehicles are no longer accepted for valet services? See PWS 24. Key turnover is to be to the Administrative Office on Duty (AOD). Where is the AOD located (e.g. Emergency Department (ED))? ER 25. Is there a different area for large vehicles to be parked or is the Valet Team required to use the same designated lot for oversized vehicles also? See PWS 26. Does the Government anticipate any changes to the current number of personnel performing valet services at the Martinsburg VAMC? N/A 27. Can the Government clarify if a narrative explanation of the pricing criteria is required? Please see section E.13(c) as it answers this question. 28. Will the Government confirm that all offerors will be required to adhere to the current Department of Labor Wage Determination rates applicable to the contract performance location, and that proposals will be evaluated to ensure compliance with these rates? Additionally, will the Government assess whether proposed pricing is sufficient to meet the requirements of the Performance Work Statement (PWS) without sacrificing quality or compliance with applicable labor laws? All offerors must adhere to Wage Determination rates. This is a firm-fixed price contract, awarding to the Lowest Price Technically Acceptable (LPTA) offeror, as stated in the RFQ. 29. Is this an existing requirement or is this a new requirement? New requirement 30. 'If this is an existing effort; what is the prior contract award amount, name of incumbent and period of performance? $1,235,796.60, Navigator International, 08/01/2019 07/31/2024 31. Is the current incumbent contract currently fully staffed with qualified personnel AT THE CURRENT PWS LEVEL? There is no incumbent. 32. What is the total number of qualified contractor personnel on staff? There is no incumbent. 33. Does the current incumbent workforce meet all training specified in the SOW? There is no incumbent. 34. How long does it take to process a new candidate for suitability/NACI? Typically, 10 business days. 35. Is there a requirement for the contractor to provide Personal Protective Equipment? VA does not provide the PPE. 36. a. Staffing: The Contractor will provide adequate staffing of customer service attendant(s) for the hours of operation specified. The Contractor will always provide adequate on-site supervision to handle customer concerns and parking incidents. The Contractor does all recruiting, hiring, training, and supervising. Is the current contractor fulfilling all of the general procedures in the current contract? If not, what/which items are not being currently provided? There is no incumbent. 37. b. Contractor should base their plan on the Martinsburg VAMC serving approximately 100 vehicles per day. What historically is the average parking time a patient's vehicle? What is the average parking spot turn over time? Can not be answered since it varies. 38. d. Provide professional valet booth(s), locking key cabinet(s), safety cones, signs, roadblocks and other supplies and materials and/or miscellaneous items necessary to operate and manage valet services. All signs shall be at least 30 x 30 . Hand-written signs shall not be allowed. What ticket system is currently being used to track keys, cars and the customer? There is no incumbent. 39. d. Provide professional valet booth(s), locking key cabinet(s), safety cones, signs, roadblocks and other supplies and materials and/or miscellaneous items necessary to operate and manage valet services. All signs shall be at least 30 x 30 . Hand-written signs shall not be allowed. Is there a valet booth currently in place? There is no incumbent. 40. f. The Contractor will provide VA approved walkie-talkies or radios for the Valet staff to communicate with each other while conducting their normal duties of Valet Parking. What is the range of use on these walkie talkies? 1 mile? 1/2 mile? Any commercial walkie talkie will suffice. 41. The Contractor shall have complete control of vehicles parked in designated valet parking area(s) in the context of maximizing the space available and facilitating a smooth operation. The