Enterprise Service Management (ESM) Deployment and Professional Services
AMERICAN BATTLE MONUMENTS COMMISSION · ABMC
Capture briefs (a one-page, shareable copy of this page) are part of Pro. The CSV here holds the notice, its timeline and past awards.
Where this opportunity stands
Every notice posted under solicitation ABMCFY26_ESMDeployment in this department, oldest first.
Next steps for this stage
Standard steps for the notice type; not advice about this buyer.
- Decide bid or no bid before the response deadline.
- Look at the past winners for likely competitors and teaming partners.
- Follow the opportunity to hear about amendments and the award.
What the notice says
This Combined Synopsis/Solicitation is updated as of Thursday, August 13, 2026. Responses to questions presented under this solicitation are not provided as relevant information is present in the Performance Work Statement. Offerors are encouraged to review the description of the SAM.gov posting and all attached documents in their entirety when preparing responses. ABMC considers this solicitation package to contain the information necessary for offerors to formulate a response. --------------------------------------------------------------------------------------------------------------------… (show all)
--- This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with the format in subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation number is ABMCFY26_ESMDeployment and is issued a request for quote (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2026-01. There is no small business set-aside for this requirement and the associated NAICS is 541519 and size standard of $34.0M. ABMC requires a Contractor to deploy, configure, migrate, integrate, secure, train, roll out, operate, and maintain Freshworks products at ABMC. Contractor shall perform all implementation and sustainment tasks. ABMC will approve changes, provide approved access and source data, validate deliverables, and make acceptance decisions. Freshworks deployment shall support ABMC�S enterprise service management (ESM) objectives including: IT service management, enterprise case management, Microsoft Entra ID authentication, public intake, shared mailbox intake, reporting, automation, audit logging, role based access control, and phased expansion to ABMC departments and global sites. This is Part 2 to Part 1 for Enterprise Service Management Licenses, Notice ID "377372." This Part 2 PWS excludes software licenses. FAR provision 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services, applies to this acquisition. FAR provision at 52.212-2, Evaluation-Commercial Products and Commercial Services. The evaluation criteria is set forth in the attachment labeled "Proposal and Evaluation Instructions." Offerors may use their active SAM.gov registration to satisfy the requirements at FAR 52.212-3, Offeror Representations and Certifications-Commercial Products and Commercial Services. FAR 52.212-4, Contract Terms and Conditions-Commercial Products and Commercial Services, applies to this acquisition. FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Products and Commercial Services, applies to this acquisition. Additional contract requirements or terms and conditions (such as contract financing arrangements or warranty requirements) as determined by the contracting officer may be necessary for this acquisition, will be consistent with customary commercial practices. Quotes are due to ABMC by 10AM Eastern Time on Wednesday, August 19, 2026 to youngj.ctr@abmc.gov and nerenga@abmc.gov. Questions are due by 10AM Eastern on Wednesday, August 5, 2026 to youngj.ctr@abmc.gov and nerenga@abmc.gov. Offerors shall label the subject of their emails with "ABMCFY26_ESMDeployment."
Who won similar work
No award notices in the last 24 months matched this office, agency or NAICS. No incumbent shows up in the award record for this kind of work.
Competitive landscape
No past winners to check.
Policy around it
Bills the past winners named while lobbying this agency's issues, rules from the department, and executive orders that name the agency, last 12 months.
- 0 bills named on the past winners' lobbying filings
- 0 rules from the department in the last 12 months
- 0 executive orders naming the agency in the last 12 months
Market
For past winners matched exactly to a listed company. Insider trades are open-market buys and sells (Form 4) in the last 90 days, shown as facts; our own study found insiders do not reliably buy ahead of awards.
- 0 of the past winners are listed companies
- 0 insider buys and 0 insider sells at them in the last 90 days
Sources: SAM.gov notices and award notices; Senate LDA lobbying filings; FEC filings; FARA; Federal Register; congress.gov; SEC Form 4. Every row above links to its record.
Companies are matched to tickers by exact name only. A company we could not match shows no market rows; that is a miss, not a finding.