R426--VISN 10 Tele Town Halls - 11 VA Sites This Amendment changes the NAICS, PSC, CLIN 0002, SOW, POP, adds FAR 52.222-41 and VAAR 852.219-73.

od of Performance dates are as follows: Base Year 03/01/2026 02/28/2027 $ Option Year One 03/01/2027 02/29/2028 $ Option Year Two 03/01/2028 - 02/28/2029 $ Option Year Three 03/01/2029 02/28/2030 $ **The Statement of Work (SOW) listed is deleted in its entirety. The SOW is replaced with the following Performance Work Statement (PWS). PERFORMANCE WORK STATEMENT (PWS) Veteran Townhall Telecommunications for Veterans Integrated Service Networks (VISN) 10, that include the following Ohio, Indiana and Michigan Cities. Cleveland, Columbus, Chillicothe, Cincinnati, Dayton, Indianapolis, Northern Indiana, Battle Creek, Saginaw, Ann Arbor, and Detroit VA Medical Centers (hereinafter called 11 VA Sites). Section 1: General Information 1.1 GENERAL. This is a non-personnel services contract in which the contractor shall provide Veteran Town Hall Telecommunications Notifications for the 11 VA Sites. The government shall not exercise any supervision or control over the contract service providers performing the services herein. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to provide services as established in this Performance Work Statement (PWS). 1.2 SCOPE SUMMARY: The contractor shall provide the 11 VA Sites Community and Public Relations Service (CPRS) located in Ohio, Indiana, and Michigan the capability to provide Veteran Town Hall Telecommunications Robocall Notifications to all government provided phone numbers. These communications are targeted for the purposes of hosting Veteran Telephone Townhall events and providing important information. The contractor shall utilize telephone technology to provide a service which shall have the capability of dialing out to thousands of pre-determined Veterans phone numbers simultaneously as specified herein. REQUIREMENT #1: The contractor shall provide several services for Veteran Telephone Townhall events. Firstly, the contractor shall call all Veteran participants on the telephone call list provided by the government prior to the event which will otherwise be known for this requirement as pre-event robocalls. For these pre-event calls, the contractor shall provide pre-recorded robocalls to all participants requested by the government Project Manager (PM) prior to each event to advertise the event and provide event date-time information. Furthermore, the vendor shall have capability to record a message of up to sixty (60) seconds in duration which will be written and voiced by each facilities designated staff member. This sixty (60) second message shall be played during the pre-event calls and must be adaptable for both live answered calls and voicemail answered calls. The contractor shall utilize the phone number lists provided by each Veterans Health Administration (VHA) facility to call up to 20,000 participate phone numbers simultaneously. For the main event, the contractor shall ensure that Veteran participants are granted access to an audio of the Veteran Townhall event by telephone scheduled for no longer than sixty (60) minutes. Moreover, the contractor shall provide a minimum of two (2) screeners to collect questions before they are asked during the town halls. In addition, the contractor shall have the capability during the Veteran Telephone Townhalls main event calls to listen in on the live call, ask questions to screeners, talk live to VHA facility panel of experts, and participate in poll questions. The Veteran Telephone Townhall main event shall begin and end at the specific times designated by the VHA facility leadership. Please note that these may occur up to the not-to-exceed quantity of up to ten (10) per year as specified in the PRICE/COST SCHEDULE. In addition, the contractor shall provide post-event reports for each Veteran Telephone Townhall event via secure website platform accessible to government requiring office or by encrypted email to government program manager. Finally, the contractor shall submit one (1) invoice in the arrears upon completion of services for each completed Veteran Townhall Event within two (2) weeks of rendering services. Performance Requirements Summary. The performance requirements are the thresholds of minimum acceptable levels of service critical to successful performance of this contract which are summarized as follows: PERFORMANCE REQUIREMENTS SUMMARY Performance Objectives Performance Standard Acceptable Quality Level (AQL) Method of Monitoring 1) Performance Metric VETERAN TOWNHALL TELECOMMUNICATIONS (1 TO 20K PHONE CALLS) Vendor shall all TOWNHALL TELEPHONE COMMUNICATIONS for 1 to 20,000 participants Vendor shall have capability to record voice message of up to sixty (60) seconds. Vendor shall transmit reminder calls up to 60 second with pre-recorded message. Vendor shall call each participant for up to 60 minutes in length. Vendor shall have minimum two (2) call screeners. Vendor shall provide polling ability during calls for all telephone townhall participants. Vendor shall comply with all other requirements for Veteran townhall telecommunications in accordance with the PRICE/COST SCHEDULE, the PWS and the overall terms and conditions established in the contract. 100% Compliance The PM or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 2) Performance Metric Data Security Vendor shall ensure the response data for VETERAN TELE-TOWNHALL participants is deliverable and accessible by VHA via HTTPS or FTPS protocol and allows for secure movement of collected data from VENDOR to VHA following FIPS 140.2 Compliance as required for data exchange when exchanging information defined as Protected Health Information (PHI) or Personally Identifiable Information (PII). 100% Compliance The PM or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 3) Performance Metric Post Event Reporting for TOWNHALLS and The vendor shall provide post-event reports via secure website platform accessible to USG requiring office and by encrypted email to USG PM. The following metrics 98% On-time Rate The PM or government representative designated in writing by the CO will conduct random checks to ensure 4) Performance Metric Planning and Implementation The contractor shall provide remote live or online training sessions for VA Employees; training may be recorded; any system upgrades. Vendor shall provide training sessions free of charge; assist managers in creating user manuals; create pulse campaigns; technical support online and via phone. 98% Compliance The PM or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 5) Performance Metric Invoicing Accuracy, Timeliness and Billing Errors The contractor shall submit invoices in a timely manner for work performed monthly in the arrears not later than two (2) weeks after performance in accordance with the PRICE/COST SCHEDULE, the PWS and the overall terms and conditions established in the contract. 98% On-time Rate The PM or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 6) Performance Metric Compliance with