Customer Service Survey
Education · FEDERAL STUDENT AID
No listed company matched (Materiality N/A)
Capture briefs (a one-page, shareable copy of this page) are part of Pro. The CSV here holds the notice, its timeline and past awards.
Where this opportunity stands
Every notice posted under solicitation 3509_5456 in this department, oldest first.
- Oct 14, 2026 · this noticeAward NoticeCFI GROUP USA, L.L.C. · $6.0M
Next steps for this stage
Standard steps for the notice type; not advice about this buyer.
- Note the winner and the end of the period of performance for the recompete.
- Follow the agency to see the next notice for this work.
What the notice says
FSA had a need for measuring the performance of different student aid post-transaction processes, products, and services including the Free Application for Federal Student Aid (FAFSA), Title IV service providers, e-mail campaigns, contact centers, and potentially additional lines of business by way of customer satisfaction surveys using the American Customer Satisfaction Index (ACSI) methodology.
Who won similar work
17 award notices on SAM.gov in the last 24 months. Matched by: Same agency (Education), any industry: a loose match.
Loose match: same agency, any industry. Read the titles before treating these as competitors.
Single-winner award sizes (17): middle half $452K to $4.8M, median $2.0M; range $31K to $936.7M.
| Winner | Awards | Value | Last |
|---|---|---|---|
| PPS INFOTECH LLC | 4 | $8.4M | Sep 16, 2026 |
| See attachment Washington DC USA | 2 | $500K | Sep 30, 2026 |
| ACCENTURE FEDERAL SERVICES LLC · $ACN · $74.2B | 1 | $936.7M | Aug 6, 2025 |
| GOLDSCHMITT-CRI-2, LLC | 1 | $247.4M | Mar 25, 2025 |
| EDUCATIONAL COMPUTER SYSTEMS, INC. | 1 | $9.4M | Aug 6, 2025 |
| Celiture, LLC | 1 | $4.9M | Apr 10, 2026 |
| Collabralink Technologies, Inc. | 1 | $4.0M | Jun 26, 2025 |
| LERNER COMMUNICATIONS, LLC | 1 | $3.3M | Aug 27, 2026 |
| LPE-Strategies LLC | 1 | $2.0M | Sep 25, 2025 |
| Altitut LLC | 1 | $1.0M | Sep 30, 2026 |
Value counts single-winner awards. "Shared" awards are multiple-award contracts that list every winner with the same total ceiling; that ceiling is not one company's win, so it is not added in. Revenue next to a ticker is the company's last annual revenue from its 10-K.
- $ACN reported $74.2B revenue (fiscal year ending Aug 31, 2026). The median single-winner award in these 17 past awards, $2.0M, is under 0.1% of that. SEC filing
One award's total value against one year of revenue; many awards are paid over several years.
- Sep 30, 2026See attachment Washington DC USA$250KDepartment of Education Small Business Innovation Research (SBIR) Phase IA 2026: SolicitationNo listed company matched (Materiality N/A)
- Sep 30, 2026Altitut LLC$1.0MDepartment of Education Small Business Innovation Research (SBIR) Direct to Phase II 2026: SolicitationNo listed company matched (Materiality N/A)
- Sep 30, 2026See attachment Washington DC USA$250KDepartment of Education Small Business Innovation Research (SBIR) Phase IB 2026: SolicitationNo listed company matched (Materiality N/A)
- Sep 16, 2026PPS INFOTECH LLC$661KEnterprise Service Bus (ESB) Sole Source Bridge Task OrderNo listed company matched (Materiality N/A)
- Sep 16, 2026PPS INFOTECH LLC$778KIntegrated Technical Architecture (ITA) Sole Source Bridge Task OrderNo listed company matched (Materiality N/A)
- Aug 27, 2026LERNER COMMUNICATIONS, LLC$3.3MAward Notice: Strategic Communications Services for the National Assessment Governing Board - RFQ 91995926Q0010No listed company matched (Materiality N/A)
- Jul 21, 2026FULTONST1 LLC$452KDancker Furniture RelocationNo listed company matched (Materiality N/A)
- Apr 10, 2026Celiture, LLC$4.9MCommon Manual InitiativeNo listed company matched (Materiality N/A)
- Feb 2, 2026Newland USA Corporation$38KMarch 2026 National Assessment Governing Board Meeting - Houston, TexasNo listed company matched (Materiality N/A)
- Sep 29, 2025HCC HOTEL OWNER L.P.$31KNovember 2025 National Assessment Governing Board MeetingNo listed company matched (Materiality N/A)
Competitive landscape
For the 8 most frequent past winners above. Lobbying is matched by the company's exact name or exact ticker; agencies are as named on the filings.
- 1 of these past winners lobbied Education, Dept of since 2024 (10 filings)
- 0 of their lobbyists list a past Education, Dept of job
- $9K from their corporate PACs since 2024 to members of House Committee on Appropriations, House Committee on Education and Workforce, Senate Committee on Appropriations, Senate Committee on Health, Education, Labor, and Pensions
- 1 foreign-agent (FARA) registrations
Policy around it
Bills the past winners named while lobbying this agency's issues, rules from the department, and executive orders that name the agency, last 12 months.
- 0 bills named on the past winners' lobbying filings
- 34 rules from the department in the last 12 months
- 0 executive orders naming the agency in the last 12 months
Market
For past winners matched exactly to a listed company. Insider trades are open-market buys and sells (Form 4) in the last 90 days, shown as facts; our own study found insiders do not reliably buy ahead of awards. A sale marked 10b5-1 was made under a trading plan set up in advance.
- 1 of the past winners are listed companies
- 0 insider buys and 3 insider sells at them in the last 90 days
Sources: SAM.gov notices and award notices; Senate LDA lobbying filings; FEC filings; FARA; Federal Register; congress.gov; SEC Form 4. Every row above links to its record.
Companies are matched to tickers by exact name only. A company we could not match shows no market rows; that is a miss, not a finding.