J066-- Philips Digital Pathology System Maintenance

ing for software use and corrective maintenance services on the Ultra-Fast Scanner and PIPS (IMS) to the participating facilities listed herein of the Veterans Integrated Service Network (VISN) 22. The Philips scanner and IMS is used for the examination of specimens on glass slides or a static digital pathology scanning mode for the creation of digitized tissue samples. All work shall be in accordance with manufacturer s instructions, including, but not limited to, adjustments, calibration, cleaning, lubrication, testing, disassembly, checkout, and replacement of worn and/or defective parts. The above shall be performed as necessary as required to keep equipment in optimal working condition. This refers to the site, serial number and equipment listed below: Site Serial Number Equipment Loma Linda 100805222, FMT0720 Ultra-Fast Scanner Phoenix 100805652, FMT0721 Ultra-Fast Scanner San Diego 100805470, FMT0731 Ultra-Fast Scanner San Diego 100805469, 4056 PIPS (IMS) Tucson 100805377, FMT0741 Ultra-Fast Scanner Tucson 100805375, 1070 PIPS (IMS) Albuquerque 100805842, FMT0744 Ultra-Fast Scanner Long Beach 100805740, FMT0719 Ultra-Fast Scanner Greater Los Angeles 100805222, FMT0720 Ultra-Fast Scanner Greater Los Angeles 100805221, 1056 PIPS (IMS) The contractor must provide the following tasks: Customer Helpdesk to support logging complaints 24x7 through Webform, or Mail, or through Phone during business hours. Technical Phone Support by Philips-certified technical team during business hours. Spare Parts Coverage for PIPS. Planned maintenance activities carried out by a Phillips-certified engineer twice a year during business hours. Corrective maintenance activities carried out by a Philips-certified engineer during business hours. Path and Firmware mandatory software updates to keep products operating safely, effectively, and reliably. Performance improvement software updates to enhance the performance of the system and software, such as enhanced features. Operations Management Suite (OMS) account activation for log analysis and better FboNotice cause analysis (RCA) towards preventing repeat issues. OMS facilitates obtaining critical software updates in a timely manner and is a prerequisite to benefit from future capabilities of advance monitoring and utilization reporting. Replacement Parts: Only standard new or like-new parts shall be furnished by the Contractor. All parts shall be of current manufacture and shall have versatility with presently installed equipment (See FAR Clause 52.211-5 (Aug 2000)). All major components and parts furnished shall carry the manufacturer s standard commercial warranty. All newly installed parts will become property of the Government. Replaced parts are to be disposed by the Contractor after approval of Program POC. All worn or defective parts are to be replaced at no cost to the Government. Operating and consumable supplies are not included in this contract. The Veterans Affairs Healthcare Facility shall not furnish parts, service manuals and/or test equipment for the performance of this contract. It is the responsibility of the Contractor to bring appropriate equipment and/or supplies necessary to complete the work as required. Qualification: Personnel performing maintenance and repair services must be fully qualified, competent Field Service Engineers (FSE) who has been trained to perform work on the specific equipment in accordance with the original manufacturer s PMI/ repair procedures. Fully qualified is defined as factory-trained or equivalent and experienced to work on the equipment assigned. Service: Service shall include software updates needed for the general operation of the equipment. At the completion of PMI on each equipment and ensure upon departure that the equipment is in optimal working condition. Service also includes all necessary intervening service calls required to replace any worn or defective parts needed due to instrument failure and maintain equipment in optimum operating condition. Intervening services shall be rendered as directed by the Program POC. Any call back for service request for the same type of malfunction shall be at no charge to the Government. Intervening Service Call: When repairs are needed between regular scheduled service, such repairs are rendered as directed only by the Program POC or the Contracting Officer (CO). These repairs shall be verbally directed to the Contractor s employees, requested in writing, be transmitted electronically, by telephone, or any manner consistent with accepted commercial business practices. Additional Requirement: Contractor shall ensure all equipment is in optimal working condition at the expiration date of the contract. Contractor personnel that perform changes, updates, or retrofits made on any component, system, or equipment will log it in the station equipment manual. Contractor will maintain all manufactures manual necessary to perform maintenance. Submission of Reports: The Contractor shall submit a complete field service report (FSR) electronically to the Program POC within 7 calendar days of the work being completed. The FSR at a minimum must contain company name, service technician s name, contact telephone number, date of service, a detailed description of any services performed on the equipment (model number and location included), serial number of the equipment being worked on, customer asset number (EE#154086), signs of misuse or neglect, findings of problems and correction, including all performance verification, listing of replacement parts, when applicable; total hours of service; safety check; performance data; and recommendations necessary to maintain the equipment in optimum operating condition. If you are interested and can provide the required service(s) please provide the following information. (1) Company Name, Address, Point of Contact (2) Size status and representations of your business, such as but not limited to: Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), HUBZone, Woman Owned Small Business (WOSB), Large Business, etc. (3) Is your company considered small under the NAICS code 811210? (4) Does your company have an FSS contract with GSA or the NAC or are you a contract holder with any other federal contract? If so, please provide the contract type and number. (5) If you are an FSS GSA/NAC or other federal contract holder, are the referenced items/solutions available on your schedule/contract? (6) Please provide general pricing for your products/solutions for market research purposes. (7) Please submit a capability statement that addresses qualifications and verifies ability to perform work described above. The Government is not obligated to nor will it pay for or reimburse any costs associated with responding to this sources sought announcement. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. The VA is mandated by Public Law 109-461 to consider a total set-aside for Service-Disabled Veteran Owned Small Businesses. However, if there are insufficient Service-Disabled Veteran Owned Small Business responses, an alternate set-aside or full and open