J063--PACS Preventative Maintenance-Provide preventative maintenance (PMs) bi-annually Base +4

eterans Affairs Regional Office 251 North Main Street Winston-Salem, NC 27155 Normal Business Hours are 7:00 AM EST to 4:00 PM EST. All work will be performed during normal operation hours: Work at the site will not take place on Federal Holidays or weekends. If a Federal Holiday falls on a day scheduled for services, the services will resume the next official workday between the scheduled hours. Vendor shall contact the facility Point of Contract (POC) at least one hour prior to arrival to the station by calling the POC s direct extension. PERIOD OF PERFORMANCE: The period of performance shall be one (1) base year (12 months) with four (4) potential (1) option years to be exercised at the discretion of the Contracting Officer. Government Furnished Equipment: Lenel Physical Access Control System (PACS) OnGuard security systems POST AWARD MEETINGS / PROGRESS MEETINGS: The contractor shall attend (virtually) any post award meetings convened by the Contracting Officer (CO), Contract Specialist (CS) or facility POC. Meetings shall discuss contract performance, lessons learned, issues identified or any other topic deemed necessary by the Government. Contractors attendance at these meetings shall be at no additional cost to the Government. CONTRACTOR QUALIFICATIONS: The contractor or subcontractor shall be a certified and approved reseller for Lenel Physical Access Control System (PACS) OnGuard security systems and HID smart card readers for the duration of the contract term. PREVENTATIVE MAINTENANCE: The Contractor shall provide services required under this contract within normal business hours which are 7:00 AM EST to 4:00 PM EST, Monday through Friday, except on recognized federal holidays or when the Government facility is closed due to local/national emergencies, administrative closures, or similar Government directed facility closings. The first inspection shall take place within 30 business days of the period of performance start date, each following inspection will take place every six (6) months, unless otherwise approved by the facility POC. Provide preventative maintenance on a day mutually agreed on by the Government and the contractor for the devices indicated on the Equipment Inventory List. Equipment List: Equipment Inventory List Item No. Part Number: Description: Quantity: 1 921PHRTEK0032W PIV Smart Keypad Reader 10 2 SE R40 HID PIV Smart Card Reader 41 3 SY-DV16RD-E8M2-NET Life Safety Power Genetec Enclosure 3 4 SY-MR52-S3 Dual Card Reader Interface 3 5 LP4502 HID intelligent controller 3 6 CLOUDLINK G2 Smart Gateway 3 7 OptiPlex 3080 Dell Tower 1 8 Intellinet 5-Port Ethernet Switch 2 9 ML7.2 12V Battery 6 Twice (2) times a year - Verify functionality of access control doors, duress/panic buttons and head end equipment. Twice (2) times a year - Perform back up of the system database. Twice (2) times a year Conduct software maintenance and functionality tests to include installation of software updates / patches to all equipment. Provide manufacturer software technical help desk support and update support as needed at no additional cost to the Government. Twice (2) times a year - Perform preventive maintenance inspections of the security system. Maintenance inspection shall include but not limited to: Operational testing of all PACS equipment. Load Testing of all power supplies and back-up batteries in all systems, Cleaning and adjusting of all equipment Checking equipment for loose mountings or connections, adjusting electric locks, etc. PREVENTATIVE MAINTENANCE REPORTING: Within ten (10) business days of the inspection date, the Contractor shall prepare and submit to the facility POC a written report and shall include but not limited to: Name of Employee providing services Date and time of service Operational test results to include but not limited to access control doors/panic buttons. All deficiencies shall include type, location, part number, test results and quote for repair. Results of power supply and back-up battery tests. All deficiencies shall include type, location, part number, test results and quote for repair. Equipment Adjustments. List, locations, part numbers, and adjustments made. System database back-up. Date and time of back-up. Software maintenance / function check. Software manufacturer s name, software name, software version prior to update, software version after update. Description of service needed to correct identified deficiencies, and itemized cost estimate (parts and labor) to correct deficiencies. CONTROLLED POWER OUTAGES: The Contractor shall perform as part of Preventative Maintenance two (2) scheduled Controlled Power Outages per period of performance whereby the security system would be powered down in an orderly fashion in preparation of the event of an extended power outage and then safely restore the security system to full operation. The first controlled power outage shall take place within 60 business days of the period of performance start date. The second inspection will take place within six (6) months after the initial outage, unless otherwise approved by the facility POC. Report: Within five (5) business days of the controlled power outage date, the Contractor shall prepare and submit to the facility POC a written report and shall include but not limited to: Name of Employee providing services Date and time of service Results of power outage, to include deficiencies Description of service needed to correct identified deficiencies, and itemized cost estimate (parts and labor) to correct deficiencies. In the event additional Controlled Power Outages per the period of performance are required, and the Contractor shall provide pricing for those additional Controlled Power Outages beyond the included two (2) for each priced period of performance. EMERGENCY SERVICES: The Contractor shall provide emergency services that includes inspecting and troubleshooting the PACS system equipment as appropriate to determine the cause of the problem(s) and actions needed to restore the system equipment. Contractor shall respond to Government calls for emergency services throughout the period of performance. The contractor shall be available to respond to service calls 24 hours a day, 7 days a week, 365 days a year. Emergency services must be initiated, by the contractor, within 8 hours of the Government service call unless otherwise specified by the facility POC. Contractor shall provide an estimated quantity of six (6) emergency services per contract year. Contractor shall submit a report to the facility POC, within 48 hours of the emergency service, outlining at a minimum: Date/time of service call and inspection Duration of inspection Location where services were provided -floor, room, address Description of services provided If repairs or maintenance are required to restore the equipment functionality, the contractor shall provide the facility POC with an itemized quote stating at minimum: Location of repairs needed Description of proposed repair(s) or maintenance service(s), Itemized cost estimate identifying material (to include manufacturer part numbers) and labor costs for performing repair(s) or maintenance Estimated duration for the repair(s) or maintenance to be completed. INVOICE / BILLING: Invoices will be sent for prompt payment to VSC via the third-party Tungsten. Submitted invoices will have the following in