J065--Vertical Medication Carousel Maintenance - Kansas City VA Medical Center

ed for equipment listed on the support contract. If the facility acquires or installs additional SencorpWhite carousel units during the contract period, such units may be added to the support contract through a contract modification or future task order and will be covered under the same terms and conditions. Background: The SencorpWhite vertical medication carousel is used by the pharmacy to safely, accurately, and efficiently store and retrieve medications for patients during hospital stays or clinical procedures. The equipment is critical for Pharmacy Services and patient safety at the VA Medical Center. This procurement is intended to establish a service contract to cover both preventative and corrective maintenance services, thereby ensuring continuous reliability of the equipment identified in this statement of work. Under this contract, the Contractor will provide services via a Gold Tier Support Plan. The Gold Tier Support Plan includes 24/7/365 access to the Contractor s Technical Support Center, quarterly onsite preventative maintenance in accordance with the Contractor s current preventive maintenance schedule (as outlined in Section 7), and a guaranteed system uptime of 97%. The plan also includes all necessary repair parts (new or factory rebuilt), labor, and equipment required to maintain proper carousel performance; however, consumables are specifically excluded from coverage. Consumables are defined as non-durable items and accessories not essential to device operation, including but not limited to labels, printer ribbons, paper, non-OEM bins and shelving, and other items not specifically designated for maintenance or repair by the OEM. This maintenance and support agreement enables the Kansas City VA Medical Center to maintain high standards for medication storage and operational efficiency by investing in essential infrastructure upgrades. The reliable and accurate operation of the equipment at all times is considered critical to patient health and safety. Period of Agreement: The Government anticipates awarding a single-award Indefinite Delivery, Indefinite Quantity (IDIQ) contract for maintenance and support of the SencorpWhite vertical medication carousels. Task orders will be issued by the contracting officer or authorized ordering official as services are required during each ordering period. Additional units installed during the contract period may be added trough task orders or contract modifications. The contract consists of one (1) base ordering period followed by four (4) ordering periods: Base Ordering Period: 10/01/2026 09/30/2027 Ordering Period One: 10/01/2027 09/30/2028 Ordering Period Two: 10/01/2028 09/30/2029 Ordering Period Three: 10/01/2029 09/30/2030 Ordering Period Four: 10/01/2030 09/30/2031 The Government shall exercise option periods at its sole discretion via unilateral modification. Services to be provided: The Contractor shall provide preventative and corrective maintenance, including emergencies on the equipment stated in Section 5. Repair: Repair services will be provided to diagnose and correct equipment malfunctions, either on a routine or emergency basis. Inadequate or improper repairs performed by the contractor will be correctly repaired at a time convenient to the VA at no additional expense to the VA. Parts: All replacement parts furnished will be new or factory rebuilt and equal to or exceeding the manufacturer s authorized parts specifications to keep equipment operating properly to manufacturer specifications. The contractor will furnish all parts required in the maintenance of the equipment at no additional cost (except consumable supplies). Other replacement parts will be available within twenty-four hours to effect needed repairs. The contractor may modify the system to facilitate replacement parts which are not identical to the part being replaced. The term, System , refers to the hardware, software, support structures, etc. as shipped from the manufacturer and updated according to manufacturer s specifications. All labor and travel during standard hours of coverage. Inclusion of all parts that fail during normal use. Remote and/or onsite support. On-board system diagnostics. Quarterly preventative maintenance, safety and calibration of equipment. Firmware, software or operating system updates. With the purchase of a Gold tier support plan, Contractor will provide 24/7/365 access to their Technical Support Center. Contractor will also provide repair parts, labor, and equipment necessary to keep the Products properly performing during the initial term, however, consumables are not included as part of the support plan. Contractor provides a Guaranteed Response Time (GRT) from the time of dispatch, dependent upon the contracted plan, and as such, Contractor does not offer priority scheduling service. Contractor cannot commit to a 24-hour guarantee of replacement parts. During PM visits, Contractor will provide customers with proactive monitoring for eligible products, where Contractor proactively monitors the status and operational health of your devices to identify warnings, errors, and system issues. Contractor will perform onsite preventative maintenance of carousel equipment and components in accordance with Contractor s preventive maintenance schedule, stated above. Equipment to be Serviced: SencorpWhite vertical medication carousel, model 2100, serial# 20-12452. Preventative Maintenance: Preventive maintenance inspections will be provided four times every year during the contract period or as required by manufacturer maintenance manual whichever is more stringent. Contractor will perform onsite preventative maintenance of the carousel equipment in accordance with Contractor s preventive maintenance schedule, stated above. KCVA will open a service request when preventative maintenance is required for equipment listed on the support contract. Preventive maintenance inspections will be performed in a manner, which clearly demonstrates that all equipment meets or exceeds all manufacturers technical performance specifications. Preventive maintenance inspection will include all items outlined in the manufacturer s manual. Maintenance will include, but is not restricted to: Cleaning of the equipment Completing installation and documentation of all minor operational and reliability engineering notice changes. Running system diagnostics (hardware and software). Calibrating, adjusting and lubricating the equipment to manufacturer s specifications as required. Each piece of equipment will be checked for leakage current and ground wire resistance to assure that the equipment meets NFPA 70, NEC: NFPA 99 AND UL 544. Contractor will perform onsite preventative maintenance of the carousel equipment in accordance with Contractor s preventive maintenance schedule, stated above. Contractor will provide all factory maintenance required software or hardware. The contractor is responsible for incorporating all manufacturers recommended hardware and software maintenance of existing equipment, which ensure performance to current product specifications. This service will be performed at a time specified by the VA and agreeable to the contractor. All contractors will be required to install and maintain the engineering updates as requested by the factory. The updates will be incorporated in a timeframe as specified by the