Omnichannel Customer Communication System (OCCS)

The Defense Commissary Agency (DeCA) is seeking a comprehensive Omnichannel Customer Communication System (OCCS) that supports social media engagement, customer feedback management, multichannel marketing, marketing campaign project management, and digital asset management�all within a secure and FedRAMP-compliant Software-as-a-Service (SaaS) environment. See Draft PWS for detailed breakdown of each category mentioned above.