R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801)
Veterans Affairs · 248-NETWORK CONTRACT OFFICE 8 (36C248)
Capture briefs (a one-page, shareable copy of this page) are part of Pro. The CSV here holds the notice, its timeline and past awards.
Where this opportunity stands
Every notice posted under solicitation 36C24826Q0971 in this department, oldest first.
- Jul 28, 2026 · this noticePre-solicitation
- Jul 28, 2026SolicitationOpen
Next steps for this stage
Standard steps for the notice type; not advice about this buyer.
- Answer the notice: this is when the requirement can still be shaped.
- Contact the contracting officer named on the notice.
- Check who won similar work; they are the likely bidders.
What the notice says
The Department of Veterans Affairs Network 08 Contracting Office has a requirement for Telephone Switchboard Operator Services. Includes: Receiving Incoming Calls, Operator-Assisted Calls, Emergency Calls and Alarm Calls consisting of STEMI, Telephone Alarms, Fire Alarms, Stroke Alerts, and Suicide Crisis. The Product Code is R426 Support, Professional: Communications. The NAICS code for this solicitation is 561421 Telephone Answering Services. This is an SDVOSB Set Aside. All responsible SDVOSB vendors may submit a quotation, which if timely received, shall be considered by this agency. Submi… (show all)
t the RFQ, and Quote via email (preferred) to: david.henry3@va.gov. The phone number is (561) 631-3352. Solicitation package 36C24826Q0971 shall be posted on SAMS on or about July 28, 2026, and will close on August 10, 2026 (2:00 PM EDT) these dates are subject to change. No solicitation packages will be mailed. Responses must be concise and be specifically directed to the requirement referenced above. It is the offeror s responsibility to monitor Sam for changes or amendments. All suppliers must be Authorized Distributors for items supplied and must provide a letter that they are an Authorized Distributor. Offeror Shall Complete (C.4) clause 852.219-78, when included in solicitations/contracts, to inform contracting officer whether it qualifies as a manufacturer or nonmanufacturer under the solicitation Complete, sign and return certification with its offer when clause 852.219-77 or 852.219-78 is included in solicitations VENDORS SHOULD BID ON ITEMS THAT THEY HAVE IN STOCK AND CAN PROVIDE ITEM QUOTED.
Who won similar work
25 award notices on SAM.gov in the last 24 months. Match: Same agency (Veterans Affairs), same NAICS 561421.
| Winner | Awards | Value | Last |
|---|---|---|---|
| INNOVATION AT WORK INC | 14 | $33.4M | Oct 16, 2026 |
| CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC | 2 | $1.7M | Oct 2, 2026 |
| CORPORATE SOURCE, INC | 1 | $5.8M | Oct 10, 2025 |
| VIA VISUALLY IMPAIRED ADVANCEMENT BUFFALO 14209 | 1 | $3.8M | Oct 2, 2025 |
| ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC | 1 | $3.0M | Oct 9, 2025 |
| EMPLOYMENT SOURCE INC | 1 | $1.3M | Jan 30, 2025 |
| G & P TECHNOLOGY SERVICES LLC | 1 | $682K | Jul 29, 2026 |
| CENTRAL ASSOCIATION FOR THE BLIND, INC. | 1 | $600K | Jan 13, 2026 |
| MAGELLAN SOLUTIONS USA INC. | 1 | $325K | Oct 1, 2025 |
| DEBORGEM ENTERPRISES INCORPORATED | 1 | $38K | Jul 7, 2026 |
Value counts single-winner awards. "Shared" awards are multiple-award contracts that list every winner with the same total ceiling; that ceiling is not one company's win, so it is not added in.
- Oct 16, 2026INNOVATION AT WORK INC$3.3MR426--VACCHCS Switchboard Operators
- Oct 2, 2026CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC$1.3MTelephone Operator/Switchboard Services - San Francisco VA Health Care System
- Oct 2, 2026INNOVATION AT WORK INC$4.6MTelephone Operator/Switchboard Services - VA Palo Alto Health Care System
- Sep 23, 2026INNOVATION AT WORK INC$2.9MR426--Switchboard Operator Service
- Aug 5, 2026INNOVATION AT WORK INC$1.9MR426--FY26 Northport Switchboard Services
- Jul 29, 2026G & P TECHNOLOGY SERVICES LLC$682KR499--After Hours Call Center
- Jul 22, 2026INNOVATION AT WORK INC$1.2MErie VAMC - Phone Answering Services
- Jul 15, 2026INNOVATION AT WORK INC$1.2MR699--Erie VAMC Phone Answering Services
- Jul 7, 2026DEBORGEM ENTERPRISES INCORPORATED$38KR499--After Hours Call Center 2-Month Bridge
- May 22, 2026INNOVATION AT WORK INC$2.6MR699--James J. Peters Switchboard Operators Services.
Competitive landscape
For the 8 most frequent past winners above. Lobbying is matched by the company's exact name or exact ticker; agencies are as named on the filings.
- 0 of these past winners lobbied Veterans Affairs, Dept of (VA) since 2024 (0 filings)
- 0 of their lobbyists list a past Veterans Affairs, Dept of (VA) job
- No corporate PAC money from them to the overseeing committees since 2024
- 0 foreign-agent (FARA) registrations
Policy around it
Bills the past winners named while lobbying this agency's issues, rules from the department, and executive orders that name the agency, last 12 months.
- 0 bills named on the past winners' lobbying filings
- 25 rules from the department in the last 12 months
- 0 executive orders naming the agency in the last 12 months
Market
For past winners matched exactly to a listed company. Insider trades are open-market buys and sells (Form 4) in the last 90 days, shown as facts; our own study found insiders do not reliably buy ahead of awards.
- 0 of the past winners are listed companies
- 0 insider buys and 0 insider sells at them in the last 90 days
Sources: SAM.gov notices and award notices; Senate LDA lobbying filings; FEC filings; FARA; Federal Register; congress.gov; SEC Form 4. Every row above links to its record.
Companies are matched to tickers by exact name only. A company we could not match shows no market rows; that is a miss, not a finding.