V222--RFQ SHUTTLE SERVICES FOR VA CENTRAL CALIFORNIA HEALTH CARE SYSTEM

a comprehensive site visit to fully understand site constraints and access. The Government reserves the right to add additional routes within the Fresno area or adjust the number of shuttle buses on current routes. If changes are made, a contract modification will be issued. The VA may also increase or decrease lot locations, shuttle routes, service times, shuttle bus counts, passenger capacities, and other service variables through contract modification, with an expected 24 hour turnaround for route or performance changes and a one week implementation period for asset changes by the contractor following a bilateral modification. Contract billing shall consist of certified invoices listing each vehicle and hours of operation per billing period. Invoices shall be certified by the COR prior to submission. Invoices shall be submitted monthly Vendor to assess timely route based on traffic flow patterns, access, and transport capabilities to maximize efficiency and timeliness of service. 1. Scope of Work The Contractor shall provide all vehicles, drivers, fuel, equipment, insurance as necessary to shuttle Veteran Affairs (VA) passengers from off-site parking locations to the main facility. Contractor shall increase shuttle buses in circulation according to passenger demand to ensure that wait times are under 15 minutes and transit times are approximately 10 minutes. Shuttle buses shall provide direct routes from off-site locations and the VA hospital as well as direct returns to off-site locations. 2. Period of Performance: Timeframe for the contract shall consist of five ordering periods to begin 02/01/2027. 3. Critical Criteria: The Contractor shall provide drivers knowledgeable of Fresno and surrounding communities to ensure the drivers are capable to meet all scheduled times provided by contract. Shuttle services will pick up passengers from the prescribed locations listed in this Performance Work Statement (PWS) as well as future locations that may be developed and transport passengers to the VACCHCS Bldg. 1 located at 2615 E. Clinton Ave., Fresno, CA 93703. Contractor shall provide an Onsite Supervisor every day from 4:15 am to 09:15 am, and 3:00 pm to 6:00 pm to monitor timely driver arrival, uniform compliance, shuttle bus pre-trip inspection and cleanliness, and service rollout. The Supervisor shall comply with all driver requirements to be immediately available to fill in for any driver issues. Contractor shall post signage on each shuttle bus identifying the route. Contractor shall provide shuttle buses with capacities of 20 seats at a minimum to accommodate timely service and navigation of city streets. Some of the roads are congested and cannot accommodate all sizes of shuttles. It is the responsibility of the contractor to provide properly sized shuttles. Contractor shall service direct routes between pick-up and drop-off locations. Contractor shall maintain as many shuttle buses as necessary to maintain reasonable wait times, considering location parking capacities, and at the discretion of the facility during service times. The Government estimates the need for eight (8) shuttle buses. Contractor shall operate enough shuttle buses to ensure wait times remain under 15 minutes. Contractor must have the ability to increase and decrease buses in service along with passenger demand. Contractor must have the ability to replace drivers & shuttle buses in case of personnel or mechanical deficiency. All vehicles used on the route will be clean, inside and out. In the event circumstances require sanitization due to public infectious diseases countermeasures, Contractors will clean vehicles in accordance with CDC, State and local guidelines. CO/COR may coordinate with Contractor in the event additional measures are required. Contractor shall be responsible for securing and maintaining appropriate parking and staging locations for all shuttle vehicles upon completion of daily routes. Contractors must ensure that shuttle vehicles are removed from service routes and parked in authorized locations at the conclusion of operations. The Government will not be responsible for providing shuttle parking, storage, or staging areas. VACCHCS reserves the right to increase or reduce shuttle bus counts and locations according to facility need and shall only pay for services provided. 4. Shuttle Schedule and Addresses (Currently) Shuttle Services are to begin at the following locations: Route A - Target Lot. 3201 E. Shields Ave. Fresno, CA 93726. 5:00 am 9:00 am (All shuttles) 3:00 pm 6:00 pm (All shuttles) Route B Masonic Temple, 3444 E Shields Ave, Fresno, CA 93726. 5:00 am 9:00 am (All shuttles) 3:00 pm 6:00 pm (All shuttles) Route C - Clinton Masonic Center, 2992 E Clinton Ave, Fresno, CA 93703 5:00 am 5:30 pm (1 Dedicated ADA compliant shuttle) 5:00 am 9:00 am (1 Additional ADA compliant shuttle required to supplement transportation during peak hours) 3:00 pm 5:30 pm (1 Additional ADA compliant shuttle required to supplement transportation during peak hours) All pickup locations are no more than 2 miles from VACCHCS campus and within 2 miles of each other. Service Times: Arrival & Departure Morning Peak Hours: 5:00 am 9:00 am Afternoon Peak Hours: 3:00 pm 6:00 pm On weekdays, Monday through Friday at 5:00 am 9:00 am & 3:00 pm 6:00 pm VACCHCS anticipates the need to transport approximately 1,200 or more employees. Currently, the Government uses shuttle buses that have at a minimum 20-seat capacity. These buses may be rotated as needed between routes. The Contractor shall provide enough shuttle buses to run on alternate routes back and forth to the VACCHCS campus. Shuttles shall run alternately and concurrently (not restricted to one route, dependent on availability of buses and needs of any particular route) to provide pick up times to satisfy the Shuttle Service Route Schedule. All shuttles utilized to transport employees to and from Route C must be ADA compliant. 5. Drivers: Contractor shall provide drivers familiar with the Fresno area to accommodate any changes in route due to traffic, police activity, or city construction. Drivers shall be certified accordingly to the size of shuttle they are operating, insured, and licensed according to CA DMV requirements. Contractors can go to ca.dmv@ca.gov to get specific information, but license type needs to be at least a Class B with passenger (P) endorsement, or the license must be in line with actual vehicles being used to meet requirements. Drivers shall not display tip jars. Drivers shall be courteous and English speaking to ensure communication with passengers or in case of medical emergency. Drivers shall have hands free radio or cellular accessories for communication. Drivers, if required Contractor will provide all PPE or any other additional equipment and supplies as required by CDC guidelines for all drivers in the event its necessary to be donned and utilized. 6. Shuttle Buses: Shuttle Buses shall have capacities of at least 20 passengers. All shuttle buses assigned to and utilized for Route C transportation must be ADA compliant in case of handicapped passengers Shuttle buses shall have radio / cellular (hands free) communication to coordinate passenger transportation or medical emergency. Shuttle Buses shall have functioning, serviced, Air conditioning and heating Shuttle Buses shall have first aid kits installed